General delivery conditions 2023

1. Customer Service

2. Offers and Promotions

3. Agreement

4. Prices and Payments

5. Orders

6. Delivery and Shipping Schedule

7. Shipping Costs

7.1 Shipping costs abroad – shipping costs freight

8. Return Policy and Conditions for Misdelivery or Damage and Returns

9. Stock

10. Advance booking / reservation / backorder

11. Warranty and Complaints

12. Data from Otten Speedgoed 2.0


**General terms of delivery:

These general terms and conditions apply to all legal relationships

where Otten Speelgoed 2.0 acts as a supplier of products.

Otten Speelgoed 2.0 is registered with the Chamber of Commerce in ‘s-Hertogenbosch under

Chamber of Commerce number 160.262.57

VAT number NL.

Our general terms and conditions apply to all our products.

The prices include the statutory VAT.

Typing and printing errors reserved

** Customer service:

Telephone number: 0031 73 888 92 45


From Tuesday to Friday we will deal with your questions or complaints and we can,

If necessary,

contact you

** Offers and promotions:

Offers are subject to product availability.

Misprints and/or price changes are reserved at all times

** Consent:-

The sales contract between Otten Speelgoed 2.0 and the buyer is concluded at the moment

in which the order confirmation is sent to the customer by email,

it also indicates the total amount of the shipment.


If for any reason you wish to cancel your order,

You must reply via email within 24 hours.

Otten Speelgoed 2.0 assumes that if you have not responded within this period,

The order is binding.

Typesetting errors and/or price changes are reserved at all times

** Prices and Payments:

-The prices indicated for the products and services offered are in euros,

including VAT and plus shipping costs.

Payment can be made in the manner specified during the ordering process.
Additional (payment/order) conditions may be imposed on your order.

When paying by bank, the date of payment is the date of crediting the bank account

van Otten Speelgoed 2.0

-Payment methods, payment via Bancontact/Mistercash – PayPal – Sofortbanking

or to account number NL.26 RABO 0172.012.791 or NL.37 INGB 0009.5871.25.

IBAN: NL 26 RABO 0172 0127 91.


IBAN: NL.37 INGB 0009.5871.25.


**Delivery and shipping:

Delivery takes place within 1-4 working days (see schedule) after receipt of payment on

specified delivery address.

During busy periods (e.g. Sinterklaas Christmas and Covid-19) delivery may be delayed.

Orders are delivered by DPD.

Otten Toys is not liable for lost or damaged packages at DPD.

If you enter your address details incorrectly, the order will be returned to us.

The amount of the items in the order will then be refunded to your bank account.

The shipping cost will not be refunded by us because it was your mistake.

You will have to re-order the entire order.

The order form that you receive is also your control ticket.

Check this order form with the contents of your package to make sure everything is correct.

If your order is not fully delivered upon receipt, you must do so within 2 working days

to our customer service

Incomplete shipping notifications after receipt will no longer be processed after 5 working days

** Shipping days 2023:

Tuesday to Friday.

— It is possible for you to check out an item and be in the store at the same time

A customer pays for the same item at checkout and stock is exhausted (we call this force majeure).

You will then be contacted immediately by email.

You will then have the option to receive the order later once the item is back in stock.

Or you return the order and your money will be returned to your bank account

Your order is then expired.

Shipment not (yet) delivered:

If a package has not been delivered to you within 6 business days of shipment,

You should contact us as soon as possible.

We can then start an investigation

to find out what’s wrong with your shipment

** Shipping costs freight 2023:

€7.00 Belgium – Germany. ( free shipping from € 99.00 )

€ 10.00 Denmark – Luxembourg – Austria. ( free shipping from € 129.00 )

€12.00 France  – Latvia. ( free shipping from € 149.00 )

€ 14.00 Hungary – Monaco – Poland – Czech Republic – Sweden. ( free shipping from € 189.00 )

€ 16.00 Estonia – Ireland – Portugal – Slovenia. ( free shipping from € 219.00 )

€ 15.00 Italy – Spain. ( free shipping from € 199.00 )

€ 18.00 Lithuania. ( free shipping from € 229.00 )

**Return Policy and Conditions for Misdelivery or Damage and Returns:

-You are obliged to check immediately upon delivery whether the products meet the requirements

answer agreement.-

We only take back items if we find technical defects or not

visible damage to the product.

-You must contact us by email within 6 working days of receiving the goods

included about a possible return.-

If it is proven that the products do not comply with the agreement,

You can have the product in question replaced with the same new product upon return.

-If we agree to a return, the shipping costs are at your expense and you must pack the items properly,

If we receive poorly packaged goods back, we will charge additional costs.


Customer service Otten Speelgoed 2.0

Attn: Order number…..

Nieuwstraat 16a



The Netherlands


If your order turns out to be 1 item out of stock, it will not be backordered but

removed from your order.

The amount of the out of stock item will be credited to your bank account within 2 business days.

If it turns out that 2 or more items of your order are not in stock, the entire amount will be charged

Order cancelled.

The total amount of your order including shipping costs will then be refunded to your bank account within 2 working days.

Our customer service will inform you as soon as possible

**Pre sales:

Articles ordered in the pre-order advance sale/reservation are delivered immediately

as soon as they reach us.

If you order an item that is available immediately with a pre-order presale item,

then the order will be shipped in full as soon as the pre-order item is received by us.

You can cancel pre-ordered pre-sale items free of charge up to 30 days before delivery.

You must then send an email with your email to our customer service

order number and valid reason,

You will then receive the entire pre-order presale amount

back to your bank account within 2 business days.

If you still want to cancel the pre-order presale but it is no longer in the free one

With a cancellation period of 30 days, we are forced to pay 7% of the pre-order price

to withhold, this in connection with administrative/ordering costs.

It is possible that a Pre-Order item becomes more expensive for delivery due to raw material problems

and the manufacturer also charges us the higher price,

then we are forced to pay the price too increase for extradition.

If this happens, our customer service will always contact you for extradition recorded with the customer.

The customer then has the choice to pay the new price or cancel the Pre-Order order free of charge.

**Available via backorder:

Items with backorder are not yet in stock with us but will be shipped within a short period of time expected with us.

As soon as a backorder item has been received by us, it will be sent to you immediately.

If you place an order with a backorder item then the order will be complete delivered as soon as the backordered item is in stock.

**Warranty and complaints:

If you have any questions about the warranty or any complaints about a product, please contact:

Email to

**Customer service

Schleich® for defective or missing parts: Schleich Nederland B.V.
Barbara Strozilaan 101
1083 HN Amsterdam

The Netherlands

In order to be able to process your question about defective parts as quickly as possible,

Schleich requires the following information:

Article number (if known)
a photo of the defective product
**Warranty and complaints LEGO®:00800 5346 5555 Ma. to Fri. 09.00 a.m. – 05.00 p.m

** Warranty and parts COBI® 🙁 Copy this link )

**Data from Otten Speelgoed 2.0:

Otten Speedgoed since 1957

Nieuwstraat 16 & 16A (heart of the city)

5211 NL ‘s-Hertogenbosch

The Netherlands

Telephone: 0031 73 888 92 45

Rabobank account number: IBAN number: NL 26 RABO 0172 012 791

BIC number: RABONL2U

ING account number: IBAN number: NL 37 INGB 0009 5871 25

BIC number: INGBNL2A

Chamber of Commerce number: 160 262 57

VAT number: NL.